While we do our utmost to provide you with a fault-free service, there are some things we need you to know.

Agreement with Terms & Conditions:

1.1 Thank you for taking the time to read our terms and conditions (terms, conditions). This website (www.swarmingsons.co.nz) is operated by The Swarming Sons Ltd (we, us) with the purpose of providing an on-line shopping service via which customers can purchase our honey from us.

1.2 You should read and ensure you understand these terms before making an order through this website. If you do not agree with any of these terms you must not order goods through the website.

1.3 By accessing this website you are deemed to have read and agreed to be bound by the Terms and Conditions of this website.

Amendments

2.1 The Swarming Sons Ltd. reserves the right to amend these terms at any time. Amendments will be effective immediately upon being placed on the Website. Your continued use of this site following such amendments being placed on this website will represent an agreement by you to be bound by the new terms as amended; including a complete change of these terms.

Purchasing from swarmingsons.co.nz

3.1 To order, customers must fill in the order form provided on our ordering link. The information provided on this form enables us to process your orders. To purchase from this site you must be located in New Zealand.

3.2 It is your responsibility to ensure that the details provided to The Swarming Sons Ltd when filling out the order form are correct and kept up to date.

3.3 You may order honey as described on this website for the price specified. The Swarming Sons Ltd is a New Zealand based business. All prices are shown in New Zealand dollars and are inclusive of goods and services tax(GST).

3.4 Price lists, products and product availability are subject to change without notice. While we will do our best to ensure your order is met, we provide no warranty as to the availability of Goods ordered on this website. In the event payment is made for an unavailable product, we will refund the purchase price of that product in full.

3.5 Any special prices, discounts, deals or other changes in price shall apply to the relevant goods or orders only for as long as the products remain available for sale or for the duration of the promotion. We reserve the right to limit sales of any products.

3.6 Payment is to be made prior to the dispatch of your order via internet banking.

Cancellation

4.1 You may cancel an order by emailing us at swarmingsons@outlook.co.nz up to the point of dispatch, once dispatched an order may not be cancelled.

Delivery

5.1 It is your responsibility to ensure that the delivery address you have provided is correct. In the event that you are not home to collect delivery it is your responsibility to arrange delivery or pick up from the freight forwarder.

5.2 You may specify in the special instructions or order comments an authority to leave. If authority to leave is granted; we and our forwarding agent will not be held liable for undelivered parcels.

5.3 We and our chosen courier will undertake to deliver goods ordered to the address specified within the estimated delivery time frame stated on your order confirmation. However, we do not guarantee we will do so. We do not accept liability, whether for direct, indirect or consequential loss or damage, arising due to any delay in delivery of the goods or any failure to deliver the honey ordered by you for whatever reason.

5.4 It is Your responsibility to check the quantity, quality and description of the goods delivered against the details on the delivery slip. If there is any difference in quantity, quality or description of the goods delivered, you must notify us at swarmingsons@outlook.com within two working days from the time of delivery. If notice is not given within seven working days, the goods you have received shall be deemed to have been accepted and you shall not be entitled to make any claim or take any action in regards to any alleged deficiency or irregularity in the goods after that time.

Ownership and Risk

6.1 Ownership of the Goods does not pass to you until payment has been received in full by The Swarming Sons Ltd. The risk in the goods purchased will pass to you upon delivery to a carrier commissioned by us to deliver the goods.

Incorrect Orders

7.1 Incorrect orders must be reported to The Swarming Sons Ltd within seven working days of receipt together with the invoice number. Any goods returned must be in the same condition as they were received.

Return of Erroneous or Excessive Orders

8.1 Authorisation from The Swarming Sons Ltd is required before returning any goods ordered in excess of your requirements or in error. The Swarming Sons Ltd. is under no obligation to grant any such authorisation.

Damaged or Defective Goods

9.1 As per clause 5.4, you have two working days from the time of delivery to inform us of the receipt of any damaged or defective goods. If the damage or defect is deemed to have been caused by The Swarming Sons Ltd. or our carrier, we will either replace the damaged/defective item or provide a refund of the purchase price. If notification is not made within 2 working days, The Swarming Sons Ltd will not be liable for any damage or discrepancy.

We will also pay any reasonable cost incurred for the return of the items.

9.2 If goods are not delivered, The Swarming Sons will not be liable unless you notify us within ten days after confirmation of dispatch.

Returns and Refunds

10.1 In the event that we agree to the return of any goods for a refund, we will notify you of the appropriate procedure to be complied with to return the goods. Refunds will be paid within ten working days of our receipt of returned goods.

Fitness for Purpose

11.1 You acknowledge that you have made your own investigations as to whether or not the goods purchased meet the requirements that you have for them.

Communication:

12.1 You acknowledge that The Swarming Sons Ltd. will send emails in regards to orders and that it is the customer’s responsibility to read the emails and take such actions as required.

12.2 The Swarming Sons Ltd. will not send any communication beyond that which relates to a customer’s order unless expressly advised to do so.

Liability

13.1 Subject to the relevant provisions of the Consumer Guarantees Act 1993. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the goods, this website or any information or service provided through this website.

13.2 The Consumer Guarantees Act 1993 does not apply in cases where you are using the website, or purchasing goods for a business purpose.

13.3 We accept no liability for any loss whatsoever including loss, be it direct or indirect, suffered by you arising from good/s we have supplied to the extent allowed by law.

Applicable Laws

14.1 The Swarming Sons Ltd. is based in New Zealand and as such is subject to the laws of New Zealand. The Terms and conditions outlined on the page cannot surpass your rights under the applicable laws relating to this site or the purchase of goods from this site.

Site Access and Availability

15.1 Your visit to our website is bound by a limited licence to access and use our information for your own personal use.

15.2 Although we will make our best effort, we can't guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability or for any errors it may contain.

15.3 You must ensure that you have taken precautions regarding the process which you employ for accessing this site, and/or downloading any information from this site, does not lead to infection from viruses and/or other code that has contaminating or destructive properties that could damage or interfere with your computer, telecommunication equipment or any other property. We do not accept responsibility or liability for any damage or interference caused to the above mentioned property in connection to your use of this site or any site linked to from this site.

15.4 You may not violate the security of the website or those of our service providers or attempt to gain unauthorised access to the website or content, computer systems or server through hacking, password mining or any other means.

Hyperlinks

16.1 Links provided from this website are done for your convenience only and we take no responsibility for the content and maintenance of, or privacy compliance by any linked website. Our links to other sites do not infer our support, endorsement or owner of the linked site or of the information and/or goods provided on the linked site.

16.2 You may link to our website only with our express consent. If you link to our site you do so at your own responsibility and expense.

Intellectual Property and Copyright

17.1 Unless otherwise stated, The Swarming Sons Ltd. is the owner of, or has the right/licence to use all trademarks, copyrights and intellectual property on this site. The copyright to the layout, images, graphics, text and any other content on this site is either owned by us, or we have the right via license to use them.

17.2 Accessing this website or related websites does not license you to use copyrighted/trademarked material or any content belonging to The Swarming Sons Ltd in any commercial way without our prior written consent.

17.3 You may not use or attempt to use any automated device, code, process, program, tool, methodology or similar manual process to access, acquire or copy any portion of the website’s content.

17.4 You may not use any code or hidden text or other means which incorporate our name or any of our intellectual property including trademarks without our express prior permission.

Feedback and Testimonials

18.1 Any comments, feedback, testimonials or ideas submitted to us via our website or our social media platforms may be used on our website . By posting to our site or contacting us via our social media you agree that we are entitled to use your comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your comments.

18.2 We will remove at your request any comments, feedback, suggestions or testimonials that you have made within 3 working days.

18.3 We reserve the right to; not allow the posting of any post, to edit any specific post, or remove any post at any time and without explanation or prior notice.

Privacy

19.1 While we promise to take all due care with any information which you may provide to us when accessing our website; no data transfer over the internet can be guaranteed to be completely secure. Therefore, information provided to us via this website is done so completely at your own risk.